Returns & Refunds

Standard Parts

All standard stocked parts can be returned for a full refund within 7 days of you receiving the product for any reason.

You must contact us in advance of returning a part to confirm the reason for return and any other information we require. Failure to do so will result in delays to your return being processed.

The part must be returned in perfect condition, exactly as packed by the manufacturer.

The part must be returned with the original box and any associated packaging to be eligible for return.

The buyer is responsible for all shipping costs.

Special Order Parts

Special order items that are not in the category of ‘Programmable Parts’ can be returned within 7 days of you receiving the product for a refund, but this will incur a 7.5% handling charge to cover the cost of return to the manufacturer. The handling charge is automatically deducted from the refund amount on return.

Special order items that are considered ‘Programmable Parts’ (keys, locks, modules, control units etc.) cannot be returned under any circumstances unless faulty. If the part is deemed to faulty it must be proven by the manufacturer's technical support service to be eligible for return. The procedure for this is complex so please contact us if you believe a programmable part is faulty and we will direct you accordingly.